Welcome to Mes Rêves en Popeline! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before proceeding with your order.
1. General Information
Mes Rêves en Popeline (“we,” “our,” or “us”) is dedicated to providing high-quality, handcrafted products inspired by gaming and cosplay. These terms apply to all users of the site and customers who place orders with us. By accessing or using our website, you agree to these Terms & Conditions.
2. Orders
- Processing Time: Orders are handcrafted and may take 2-3 weeks for production, depending on the selected options.
- Custom Orders: Custom orders require specific details provided by the customer. Additional processing time may apply.
- Order Confirmation: You will receive an email confirmation once your order is placed.
- Changes to Orders: Modifications or cancellations must be requested within 24 hours of placing the order.
3. Pricing and Payment
- Pricing: All prices listed on the website are in EUR and include applicable taxes.
- Payment Methods: We accept secure payment methods listed on our website at checkout.
- Payment Security: All transactions are processed through secure payment gateways to ensure the protection of your information.
4. Shipping and Delivery
- Shipping Time: Delivery times vary depending on your location. Estimated delivery dates will be provided upon checkout.
- Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order.
- Customs and Duties: Customers are responsible for any applicable customs duties or taxes.
5. Returns and Exchanges
- Eligibility: Returns are accepted for unused and undamaged items within 14 days of delivery.
- Custom Orders: Custom-made items are non-returnable unless defective.
- Process: To initiate a return or exchange, please contact us through our Contact Us page.
- Refunds: Refunds will be processed to the original payment method within 7 business days of receiving the returned item.
6. Intellectual Property
All content on the Mes Rêves en Popeline website, including images, text, and designs, is the property of Mes Rêves en Popeline and protected by intellectual property laws. Unauthorized use or reproduction is prohibited.
7. Limitation of Liability
Mes Rêves en Popeline is not liable for:
- Delays caused by shipping carriers or customs.
- Damage to items caused by improper use or care.
- Issues arising from inaccurate information provided by the customer.
8. Privacy Policy
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we handle your data.
9. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us via our Contact Us page. Our team is here to assist you with any inquiries or concerns.
By using our website, you confirm that you have read, understood, and agree to these Terms & Conditions. Thank you for choosing Mes Rêves en Popeline for your cosplay and gaming-inspired creations!